Technicians self-reported their jobs
Commissioned employees submitted lists of the jobs they believed should appear in the weekly payroll cycle.
Customer story · Cornerstone Pros
From two days per manager to commission payroll the team can trust
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80+ commissioned employees
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10 pay plans calculated instantly
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90% less manager involvement
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2 daysPreviously spent per manager each week
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3Full departments
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WeeklyCommission payroll frequency
The Problem
A growing three-trade shop was rebuilding payroll by hand every week
Cornerstone's managers had to prove each commission before technicians could trust the result.
Managers reconciled every list
The electrical, plumbing, and HVAC teams compared technician submissions with ServiceTitan reports before any commission math could begin.
Excel produced a number, not an explanation
Managers calculated ten different pay plans manually, then had no clear way to report the job-level math back to technicians.
The Solution
Ten pay plans, calculated instantly from ServiceTitan data
As soon as Cornerstone's ServiceTitan data is available, Volca applies the encoded commission rules instantly. Managers review the exceptions that need judgment, then approve the weekly payroll cycle.
Every pay plan is calculated instantly from the same source data
Volca reads the ServiceTitan data and applies Cornerstone's ten commission structures instantly across HVAC, plumbing, and electrical. No rebuilding the logic in Excel each week.
Technicians can verify commissions directly
Instead of relying on self-reported lists and manager follow-up, employees receive clear communication about the jobs and commissions included in their pay.
Managers approve exceptions instead of processing every line
Division leaders stay in control of special circumstances while routine calculations and corrections move through a faster, repeatable process.
Payroll stays consistent and on time as the shop grows
A weekly process that consumed days now scales across more than 80 commissioned employees without adding the same administrative burden back to each department.
Inside the Departments
What Volca unlocked inside each department
The same payroll system created different operational wins for Cornerstone's electrical and plumbing teams.
Department outcome
Clearer commissions. Exception-only approvals. Far less payroll confusion.
Volca calculates the electrical team's commissions instantly from ServiceTitan data, then gives technicians a direct path to verify the result. Ryan stays in control of special circumstances without manually processing every commission line.
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Instant calculations technicians can verify
Volca calculates commissions instantly, then communicates directly with technicians to verify the result, answer concerns, and make necessary corrections.
0290%
Manager time reclaimed
Ryan reports a 90% decrease in day-to-day management involvement, with his role focused on special approvals.
03100%
A smoother employee experience
Ryan says the electrical team is 100% satisfied with the accuracy, responsiveness, and seamless communication.
“Rather than manually processing commissions one at a time, I now only need to provide approvals for special circumstances. My day-to-day administrative involvement in this area has decreased by 90%.”
Department outcome
Payroll time became coaching, performance, and growth time.
Volca now calculates the plumbing team's commissions instantly from ServiceTitan data. That reduced the weekly administrative workload and gave James more room to lead the team and improve operations.
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Instant, consistent calculations
Commission calculations are produced instantly and consistently, so the weekly cycle stays on time without the previous manual review burden.
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More time with technicians
Reclaimed payroll hours now support coaching, development, training, and stronger day-to-day team performance.
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Focus on the business
James can spend more time on customer satisfaction, operational KPIs, strategic planning, and revenue growth initiatives.
“Rather than spending hours each week on payroll administration, I am able to dedicate more attention to leadership, team performance, training, and strategic planning.”