Customer Story · Monkey Wrench

Payroll in seconds. Profitability on every job.

How a 40-technician California shop automated its hourly and commission payroll while gaining reliable job costing across every business unit, job type, and employee.

40 techsSales and service team paid through the process

10 minOr less of weekly payroll review after Volca

Every jobProfitability visible across the operation

The Problem

Payroll was manual. Job profitability was unclear.

The same disconnected data created two operating problems: commissions had to be rebuilt every Friday, and leadership could not reliably see which work was actually profitable.

Payroll

Commissions rebuilt job by job

The team combined hourly pay with commission incentives, then manually reconstructed the inputs behind every payroll cycle.

ServiceTitan data moved into Excel
Reports were exported, adjusted manually, and used to rebuild commission calculations from scratch each week.
Every job needed another layer of review
Materials, subcontractors, finance fees, and labor all had to be checked before the team could trust the result.
The process behaved like an audit
We were literally going job for job, finding the material that was entered, finding the subcontractors that were used, their finance fees, their labor…

Job Costing

Profitability hidden inside incomplete job costs

Without fully automated job costing, leadership could not reliably understand the true profitability of the work moving through the business.

Job-level profit was unclear
The team did not have a dependable view of the complete costs and resulting profitability attached to each job.
Performance could not be compared cleanly
Business units, job types, and employees could not be evaluated through one consistent profitability model.
Operating decisions lacked complete context
When job costs are incomplete, pricing, coaching, staffing, and growth decisions all begin with an uncertain margin picture.

The Solution

One automated data layer for pay and profitability

Volca connected the operating data behind each job to both payroll and job costing. Monkey Wrench can now calculate what employees earned and understand what the work produced without rebuilding either view by hand.

Payroll calculations run automatically

Monkey Wrench's hourly and commission logic is applied through the same structured process every week, reducing review to 10 minutes or less.

Job costs are captured without another manual process

The operating costs behind the work flow into a complete job-costing record instead of living across disconnected reports and spreadsheets.

Profitability is visible at every operating level

Leadership can understand profitability by business unit, job type, individual job, and employee through one consistent view.

Pay and margin share the same source of truth

The team can calculate commissions and evaluate job performance from the same underlying operating data rather than reconciling separate systems after the fact.

The Result

Payroll became fast. Every job became measurable.

What once took hours now takes 10 minutes or less of review each week. Monkey Wrench can calculate commissions for the entire sales and service team without rebuilding the payroll record from raw exports.

At the same time, fully automated job costing gives leadership a reliable profitability view across business units, job types, individual jobs, and employees. The team can now see where the business is creating margin, not just whether payroll is ready to send.

No Excel rebuild
The commission model no longer has to be reconstructed from exported reports each cycle.
Complete job-level visibility
Automated job costing shows how each job performed without another disconnected spreadsheet process.
Profitability across the operation
Business units, job types, jobs, and employees can be evaluated through the same consistent profitability view.

“Volca removed the entire data entry piece for us and saves me hours every week. I don't worry about it anymore.”

Kevin CarvajalGeneral Manager, Monkey Wrench

The Operating Lesson

Pay and profitability belong in the same operating system.

Monkey Wrench kept the hourly and commission incentives built for its team while removing the fragile manual process underneath them. The same job data now supports both accurate pay and complete job costing.

That gives leadership more than time back. It creates a shared financial picture for payroll, margin analysis, pricing, coaching, and growth decisions across the shop.

Run your back office on Volca

Automate payroll. Know the profit on every job.

See how Volca can calculate complex pay and turn the same ServiceTitan operating data into complete, automated job costing.

Talk to a Volca expert

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